Experienced Technical Support

who we are

OPALS is a community of academic, education, special and public librarians that collaborate with experienced software engineers, automation consultants, support technicians and administrators to develop and support this open source integrated library system.

Our goal is to create sustainable, state-of-the-art technology that is easy to use, easy to implement and easy to afford.

OPALS Information & Service Contacts

E-mail Address: info@opalsinfo.net
NYS Schools: Contact a BOCES School Library System or call Media Flex for assistance.

U.S. Libraries: Media Flex Address: P.O. Box 1107, Champlain, NY 12919
- Email: info@mediaflex.net
- Telephone #: 877-331-1022
Bibliofiche 245 ave Labrosse Montreal (Pointe-Claire) Quebec Canada H9R 1A3
- Email: info@bibliofiche.com
- Toll-free: 866 - 263 - 4340
- Montreal & International: 514 - 336 - 4340

Experienced Technical Support

The OPALS community collectively funds reliable, experienced, full-time technical support staff that responds promptly to requests for assistance, either by email or telephone. Technical support is also provided by many New York State educational cooperatives and by Media Flex in the US and Bibliofiche for libraries in countries outside the US.

ILS surveys report top marks for OPALS technical support.

Setup & configure demo and operational systems
MARC record migration & upload
Membership data upload
“How do I…?” responders
Issues reporting & fixes

United States
Canada
Germany
Brazil
Haiti
Saudi Arabia
Jordan
Mozambique
Angola
Madagascar
China
South Korea
South Korea