”We migrated to OPALS this year, an open-source ILS which is a fraction of the cost of proprietary systems. The transition was incredibly painless and the customer support is prompt, empathetic and thorough.”Academic Librarian
Experienced OPALS support technicians can answer procedural questions and resolve technical issues by email or by telephone.
In addition, many regional library services provide technical support for OPALS to the libraries they serve (ex. NYS BOCES School Library Systems & Regional Information Centers).
Email: support@opalsinfo.net
Telephone:
U.S. toll free support line is : 1-877-331-1022
Canadian toll free support line : 1-866-263-4340
International line: 1-514-336-4340
Fax: 514-336-8217
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OPALS Data Security and Privacy Policy
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”MediaFlex, which offers and maintains OPALS for us, has been consistently the most responsive company in terms of customer support. Having worked with them since 2007, we continue to enjoy a close working relationship.”
School Librarian -
”Thanks to OPALS, 85-90% of our incoming back-office tasks are now smoothly handled automatically – against the former only 10%. We did not experience any troubling side-effects of any kind during/after implementation”
Bazh-GFx Academic Librarian”I can't believe that in an era like this I can still pick up the phone and get connected right away with people who are directly running the business and solve the problem right then and there. It is so rare and I deeply appreciate that! I will reach out to a few other small schools in my area and let them know about your company!”
School Librarian -
”We migrated to OPALS this year, an open-source ILS which is a fraction of the cost of proprietary systems. The transition was incredibly painless and the customer support is prompt, empathetic and thorough.”
Academic Librarian”MediaFlex, which offers and maintains OPALS for us, has been consistently the most responsive company in terms of customer support. Having worked with them since 2007, we continue to enjoy a close working relationship.”
School Librarian -
”Thanks to OPALS, 85-90% of our incoming back-office tasks are now smoothly handled automatically – against the former only 10%. We did not experience any troubling side-effects of any kind during/after implementation”
Bazh-GFx Academic Librarian”I can't believe that in an era like this I can still pick up the phone and get connected right away with people who are directly running the business and solve the problem right then and there. It is so rare and I deeply appreciate that! I will reach out to a few other small schools in my area and let them know about your company!”
School Librarian -
